Subaru of Sonora Customer Reviews

When searching for a reliable automotive partner in the Sierra Nevada foothills, drivers consistently choose Subaru of Sonora for one compelling reason: unmatched commitment to customer satisfaction. Our dedication to excellence is reflected in countless positive reviews from families and adventurers throughout Tuolumne County who trust us for their Subaru needs.

We believe every customer deserves an exceptional experience, which is why we've built our reputation on transparency, expertise and genuine care for our community.

Front of dealership with Subaru
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DealerRater Jun 19, 2026

This was the best service ever ,,,from the girls in the office setting up things on there end to the great guy that came to the house twice to take care of the recall issue ,,he was fantastic also ,, I cant say enough good about the whole thing ,,it was a very good experience,,thank youall for everything ,,,… Sonora Ford ,,outstanding !!!!!!!!! Rob

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DealerRater Jun 11, 2026

Prompt courteous service. Service advisor went over all details and conditions of car I am satisfied

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DealerRater Jun 1, 2026

Truck was dropped off at 8am was not ready until 4:45 pm!! Why it took that much time to install three seat covers?? Also someone failed to pull seat belts thru back cover?? I pulled them thru and it doesn’t look good??

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DealerRater May 29, 2026

**Subaru of Sonora exceeded every expectation—and that says something coming from a rural customer initially skeptical of small-town dealerships.** I came in with doubts about whether we could get fair dealing this far from Sacramento. What I found instead was a team that didn't just compete with metropolitan dealerships—they outpaced them. Jereme Bell guided us with genuine care, not salesmanship. When my concerns about fairness surfaced, his manager Kia stepped in and opened the books entirely—every detail, every figure transparent. I examined it thoroughly, and the deal I received was substantially excellent and fair. But what ... Read More

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DealerRater May 20, 2026

Thanks you guys for the awesome work that you are doing there at Sonora ford CA, staff are polite,with good manners, great job guys

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DealerRater May 8, 2026

The Service Managers are all excellent and always helpful. They clearly explain everything and never take advantage of me.

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DealerRater Apr 3, 2026

The sales people at four did a great job for me or a brand new vehicle. It took time, but they worked with me well.

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DealerRater Apr 1, 2026

My salesperson, Bill, was very professional and transparent about everything throughout the entire process of ordering and delivering my new vehicle. The entire staff is courteous and treated me very well. Highly recommended.

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DealerRater Jan 22, 2026

Richard was a delight to work with, didn't pressure me on the extra's, and I drove away with my new girl, Black Betty. She is absolute luxury, and I feel very safe after being rear ended on Christmas day. Thanks to all at Sonora Ford...

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DealerRater Dec 25, 2025

You quoted wrong price no delivery yet paid a week ago where are the vans

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DealerRater Nov 7, 2025

Bill Curnow did a great job selling us our new truck. He was say to deal with,,,,

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DealerRater Nov 4, 2025

Considering the complicated ‘maintainer’ feature it would help to include installation by one of your staff..

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DealerRater Jul 28, 2025

Excellent customer service. I spoke with the Service Manager and gave him kudos for the friendliness, efficiency and attention to detail.

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DealerRater Jul 14, 2025

A lucky Ford Service Department mechanic recently discovered a "well-developed rodent nest" under the hood of my 2017 Escape. The engine light had activated, and my car shook hard with chuka-chuka-chuka noises. Turned it off. Called Ford. Found a tow. Was on my way. The excellent communication, friendly, professional staff - especially the service agent - Heath Hill, I believe, made the $1000+ damage the little buggers did less painful. From the point of having my car towed down the hill from Groveland, to the young man sent to shuttle me down the hill two days later for pickup, the ... Read More

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DealerRater Jun 22, 2025

I was very pleased with the service department at Sonora Ford. My Ford Explorer had a serious transmission problem and the service department worked very hard to fix the problem and they kept me informed about what was happening to my car..They gave me a loaner car that was great. I will continue to use Sonora Ford/ Subaru for any car service.

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DealerRater Jun 11, 2025

Great sales team ! Easy purchase for me! I shopped for two years and ended back at Sonora Subaru because of their willingness to help me.

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DealerRater Jun 10, 2025

Zero should be a choice. Gave them a second chance after purchasing a Focus in 2016. I was promised a better experience but so far it's turning out about the same. Of course when I take the car in the salesman and general manager who made that promise were no where to be found. AWD went out one week after purchase and had to replace 2 worn rear tires one month after purchase. Customer service sucks and the service manager is nothing but a big bully.

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DealerRater Jun 9, 2025

Everyone was very nice, treated us good. I would highly recommend. Everyone was very professional

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DealerRater Jun 9, 2025

Dealership was able to meet all of the expectations that I was looking for in my subaru crosstrek and the sales team made me a loyal customer for life.

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DealerRater Jun 4, 2025

This was for the most part a routine oil changes and auto check up.The work was completed in the given time and I was on my way.

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DealerRater May 31, 2025

I recently had my f350 serviced at the Sonora Ford Subaru dealership. The staff was very friendly as well as very professional. I would definitely recommend this dealership for their service and repair services.

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DealerRater Apr 16, 2025

They where helpful and no high presser sales attitude. the sales person explained all the Feachers of the car.

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DealerRater Apr 2, 2025

I had to wait about one hour before service. My door had marks from shoes,oil on my hood, scratch on front, my clean windows were a mess.not happy with service...

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DealerRater Mar 7, 2025

Heath the service writer very knowledgeable and when my truck was done he went over inspection sheet. Made me aware of my breakers were getting to the replace of replacing! Always have serviced my vehicles here. Very well trained personnel.

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DealerRater Feb 24, 2025

We felt no pressure, very easygoing relationship. Thorough process of explaining the new car to us, great feeling with the dealer.

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DealerRater Jan 23, 2025

Thank you for the fast, quick, and easy experience. It was a smooth transaction. Bill was a great salesman.

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DealerRater Jan 15, 2025

The gentleman we bought the car from was very helpful and made the process very easy.....i owned a Subaru many years ago so was familiar with the cars and my daughters have had several over the years.....

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DealerRater Jan 1, 2025

First service on my new truck. Appointment started on and time finished when stated. Office staff and service staff were great.

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DealerRater Dec 30, 2024

I am always very pleased with the service I receive. The personnel is always prompt when it comes to car service appointments. Each of them spends the time explaining everything about the vehicle, what is wrong with it and what they suggest it should be done. They don't force you to anything, but it is great to know what options we have to have any car issues fixed.. They are all very efficient and have great customer service.

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DealerRater Dec 26, 2024

My experience with Sonora Subaru was streamlined and the staff were knowledgeable. I’m totally happy.

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DealerRater Dec 13, 2024

I'm fully satisfied with my Subaru and the help was great! And I was able to drive home in my Subaru outback. Thanks

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DealerRater Dec 10, 2024

My sales guy Jarred was fantastic to work with. He was very respectful very professional. He represents Sonora Ford very well.

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DealerRater Dec 4, 2024

Outstanding customer service and very professional. I could not have asked for a better salesperson either! Mike Nelson was extremely helpful and informative and never pressured me or got impatient. Very satisfied with the way we were treated. Thank you, Sonora Ford!!

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DealerRater Dec 2, 2024

My first time getting service for my car in sonora. Everything went very well and very efficiently

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DealerRater Dec 2, 2024

Everyone was friendly and welcoming. Ed Mcmillin was a super helpful through the whole process. He answered my every question and put me at ease. He assisted me on the phone as I had a difficult time getting the information online! He delivered my car and spent time helping me get to know the car. He made me feel like family!!!

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DealerRater Nov 30, 2024

Great service and awesome customer service. Salesman was awesome and definitely would buy from him again.

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DealerRater Nov 27, 2024

Ryan was very professional and helpful the service was done quickly and the waiting area clean

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DealerRater Oct 28, 2024

I had an oil change performed and I waited at the service department. I was kept apprised of the progress of the oil change and when to expect the service to be completed. The service reps at the front desk are always professional and attentive. On this visit, I worked with Vincent Bergland, with whom I have had prior experience during scheduled service in the past. He is excellent.

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DealerRater Oct 25, 2024

The at home recall repair went smoothly and quickly. Didn't have to drive the truck to the dealership.

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DealerRater Oct 24, 2024

Very professional acting and polite and cordial explains everything about the service they did. They picked my truck up on time and dropped it back off when they said they would. Everything went excellent

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DealerRater Oct 21, 2024

I live approximately 40 miles from the dealership and they sent a person to pick it up and returned it. Saved my a lot of time. Have purchased 4 vehicles from this dealership and had a great experience each time.

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DealerRater Oct 14, 2024

Salesman was very attentive and since we had already done our homework, the sale went quickly.

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DealerRater Oct 10, 2024

I was very happy how we were greeted and how great that Bill was to work with us on getting another FORD

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DealerRater Oct 1, 2024

The EyeSight warning light came on 3 times in 2 days. Each time the vehicle was shut off it would reset but then come on again in 15 - 20 minutes. When I took my 2022 Forester to the dealer there was no code found and so they did nothing.

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DealerRater Sep 16, 2024

The staff at the service center is effective, efficient and friendly - I would highly recommend them.

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DealerRater Jul 22, 2024

We ordered a part and when we got it home we found out that the parts department gave us the wrong part. Now they are insisting on us paying a restocking fee of $40 to return it. These people are downright unethical, suggest that you go to Oakdale Ford instead

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DealerRater Jul 11, 2024

ONLY TAKE YOUR VEHICLE HERE IF YOU ARE READY TO DROP A MILLION. This review is not based on one time experience with Sonora Ford. Took my car here for a heater hose that I was told would be covered under warranty, took them 5 hours to see what hose was leaking coolant after my husband found it in 5 minutes of looking at the car and told them what hose it was, we didn't need a diagnostic we knew what hose was leaking. We were told all fees would be waived, only had to pay for the part upon pick ... Read More

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DealerRater Jul 4, 2024

Great service as always. Had punctured tire and was in and out with new tire in an hour.

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DealerRater Jun 18, 2024

These folks here take care of our Subaru’s and have for over 5 years. I don’t take my Subaru anywhere else. Sometimes the prices are a bit more than random shops around town but I can rest assured that these guys do it right. They have been so considerate and consistent, I will always take my Suuby to Sonora Subaru Service. Customers for life here.

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DealerRater May 30, 2024

Salesman needs to know were the customer resides before giving a quote. Our quote had tuolumne county sales tax and we live in Mariposa county. A trade in that was not a part of the deal. You need to school your employees that La Grange Ca its in 4 counties. Stanislaus,Merced,Tuolumne and Mariposa. One would think its typical salesman xx. Give a lower quote and then have them wanting the car and then give the inflated price.then add some security device that until that minute we never heard of. This really soured our buying experience.

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DealerRater May 21, 2024

Sonora Ford had an excellent sales person name Mike Nelson. He helped me pick the ferfect car for me and explain everything that the car had to offer. Never once, did I feel pressure into buying my 2024 Ford Explorer. He made me feel comfortable in all aspects of buying a new car. I truly will recommend him as a top sales person with no pressure.

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DealerRater May 9, 2024

Great dealership,good inventory,friendly staff,knowledgeable staff. Great deals,service area great, ford points

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DealerRater May 6, 2024

Service department instantly stops caring once they realize you’re in for warranty work. It’s really unfortunate that I find lazy mistakes done while servicing my car for unrelated issues. No excuses for using an excessive amount of rtv seal on my oil pan or installing my rear main seal crooked. Unacceptable.

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DealerRater Apr 30, 2024

Awesome sales finance and management made it very easy. Great prices willing to work with.

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DealerRater Apr 22, 2024

Great service and attention to details. Very friendly sales people and comfortable showroom. Great experience.

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DealerRater Apr 17, 2024

The team at Sonora Ford Subaru went above and beyond all expectations to get me into the exact vehicle I wanted and needed. I had a truly positive experience, their team is amazing!

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DealerRater Apr 15, 2024

Mike Nelson did a good job. He found the correct lease vehicle for me in a fairly short time.

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DealerRater Apr 9, 2024

Excellent customer service. Ryan in the service department was awesome! Great communication. Truck was fixed in record time. Very Satisfied!

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DealerRater Mar 22, 2024

Excellent sales staff, friendly knowledgeable salesman and atypicL honesty in working the final deal. Would use again without doubt!

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DealerRater Feb 27, 2024

Ever one at the dealer is wonderful. I have spent 12 yrs buying from them. And looking forward to their service Also. Recommend them to everyone

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DealerRater Feb 23, 2024

Mike Nelson was amazing to work with. Help us in finding the perfect car and price range that worked for us. Was a pleasant experience vs other dealers we have dealt with in the past.

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DealerRater Feb 2, 2024

Dependable friendly and knowledgeable I was very satisfied leaving with my new vehicle, would recommend ford dealership to my friends.

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DealerRater Jan 27, 2024

It was pretty good staff was friendly, a little slow at getting deal done I like have everything done in 2 1/2 hours

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DealerRater Nov 30, 2023

Josh the salesman, Wayne the sales manager, and Richard in finance were all very easy to work with. This was a no hassle transaction that was simple and straightforward. They were all over accommodating and made this the easiest car/truck buying experience that I’ve ever had.

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DealerRater Nov 18, 2023

They are extremely knowledgeable. They make sure you get the best possible deal available for your situation.

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DealerRater Nov 2, 2023

They had the truck I wanted and Josh was able to answer every question I asked and was very easy to talk to.

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DealerRater Oct 16, 2023

Sonora Subaru was easy to work with and the transaction was painless. Thank you so much

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DealerRater Aug 22, 2023

The Service Team at Subaru of Sonora is amazing. The one on one attention they give to each customer is so refreshing.

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DealerRater Aug 11, 2023

Working with Joe Carnes and Sales Manager Kelly Robinson at Sonora Ford and Subaru has been an outstanding experience. My family and I have purchased over eight vehicles from Joe for personal and business use, including new and used Ford and Subaru cars, trucks, and SUVs. Joe has made the process smooth and stress-free by providing excellent communication and transparency throughout. Should any issues arise, I know I can always follow up with Joe or Kelly, and they will resolve them promptly. Buying a vehicle can be a stressful endeavor, but it's always a pleasure working with people we ... Read More

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DealerRater Jul 28, 2023

I had a great experience trading in my 2017 Ford F150 for a 2019 Jeep Wrangler.

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DealerRater Jul 28, 2023

Amazing, friendly and vey fair! Definitely a great dealership. Way to go Sonora Ford! We are Very pleased.

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DealerRater Jul 27, 2023

Sonora is a convenient location, has a friendly staff and good follow through on the questions we had about our buying process.

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DealerRater Jul 22, 2023

2022 Subaru Outback was taken in for its 1 year/12 month service. Everything went swimmingly. The customer service and follow-up were excellent and professional.

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DealerRater Jul 19, 2023

Service still matters to some dealerships. Sonora Ford/Subaru has a great service based sales process with no pressure. The service dept lives up to the name as they complete tasks/priorities with precision and always on time. They follow up and make an effort to show that you are a valued customer. I couldn’t be happier with my experience from purchasing the vehicle and the service appointments I’ve completed. Highly recommend this business.

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DealerRater Jun 21, 2023

Very knowledgeable, made the process easy. Did the small things to make it a positive experience.

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DealerRater Jun 8, 2023

very pleased with the works service I have gotten on our f 150 and bronco. they have been both been serviced by ford since since new. I feel that the price has gotten too high and hope to get discount coupons as we have in the past. thankyou

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DealerRater Jun 7, 2023

Very friendly, knowledgeable and helpful. Willing to do their best to make me happy. Recommend

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DealerRater May 10, 2023

Had my Subaru serviced. They did a great job, let us know how things were going as we waited. Great customer service and so caring.

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DealerRater Apr 25, 2023

Excellent experience and service as usual. Happy with the results and accommodations from Sonora Subaru!

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DealerRater Apr 24, 2023

This was my first time buying from a dealer so it’s hard to compare. It seemed good enough.

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DealerRater Mar 8, 2023

We came into Subaru of Sonora having already done research on the Outback and met with our very friendly salesman who showed options we had not considered . We purchased our Outback and have loved it so far. Everyone has been very helpful.

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DealerRater Mar 6, 2023

Sonora Ford is great to work with. Mike Nelson, my salesman understood that my time is limited and got me a deal without all the hassle you normally get from a dealership. Ask for Mike when you are looking for new or used vehicle.

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DealerRater Feb 26, 2023

Good experience no pressure. Good sales person. Went from new Subaru to abused Ford not pressure to buy more expensive vehicle.

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DealerRater Feb 24, 2023

The team at Sonora Ford goes above and beyond every time. You always feel welcomed and know your repairs were done right the first time.

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DealerRater Feb 11, 2023

Sales person is not Friendly at all I have to asked for another sales person to get the deal go through and the sales manager intervene after

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DealerRater Jan 31, 2023

everyone was very friendly and helpful. they walked me through my new truck and were very helpful.

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DealerRater Dec 14, 2022

Sonora Ford is great to work with. Gary Powell, my salesman understood that my time is limited and got me in and out without all the hassle you normally get from a dealship.

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DealerRater Dec 2, 2022

Needed a particular type vehicle for health reasons and left with a perfect fit.Thanks to Chad!

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DealerRater Oct 28, 2022

From what I can tell, my car got a complete once over and parts were ordered for one discrepancy. I anticipate I'll be back in a week or so to fix that. The wait for the servicing was about 2 hours which is normal.

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DealerRater Oct 3, 2022

I have been very happy with the service I've received from Sonora Ford Subaru.

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DealerRater Sep 21, 2022

Best Ford Service and but also best of all local vehicle services and Thank You

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DealerRater Aug 24, 2022

Jim Dillashaw was my sales representative, I highly recommend going in to see him. He was very sweet and understanding and he gave me all the info I needed.

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DealerRater Aug 8, 2022

This dealership has always been on my side to take care if me. I live 2 hrs away, so when I get there for my service they get me right in and out. The best Ford dealership I have ever dealt with.

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DealerRater Aug 3, 2022

I have always been happy with the service I received at Sonora Subaru and I will continue to use them for my service needs. Unfortunately the cost I was quoted to replace my CVT transmission was more then I was willing to pay. I had to have work done at another shop that was less cost. I was quoted $10,000 to high. the other shop only quoted me $7,000. I will always use Subaru for my car needs.

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DealerRater Jul 29, 2022

It was easy to schedule service and use the 15,000 mile service coupon. Service desk assistant and cashier were both helpful and friendly. Waiting room was comfortable and vending machines were available.

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DealerRater Jul 11, 2022

Would have been a 4 or 5 star until I learned that my trade-in which they told me was $2,500 at best, they turned round and sold for $11,000. The service department which is a separate entity not a part of the dealership, thus far seems excellent.

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DealerRater Jun 24, 2022

Did an excellant job with my outback 90,000 mile service, kept me up todate on progress

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DealerRater Jun 3, 2022

Everyone was super friendly and courteous! It's by far the best Subaru dealer I've experienced.

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DealerRater May 29, 2022

Process was fast. And salesman was real knowledgeable. Truck was nice and clean like I was told.

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DealerRater May 20, 2022

They are friendly and helpful. Will continue to use them for all our vehicle needs.

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13411 Mono Way, Sonora, CA, 95370
Subaru of Sonora 37.97631704407572, -120.35417145925045.